Answers to frequently asked questions about stays, wellness, medical treatments, booking and services at Bristol Royal / Bristol Group in Karlovy Vary
Bristol Royal is a wellness resort in Karlovy Vary and part of Bristol Group. It offers comfortable accommodation in six hotels, together with a wide range of services for relaxation, wellness and health-oriented stays.
The resort includes the hotels Tereza, Bristol, Bristol Palace, Královská Vila, Georgy House and Livia.
Within the resort, guests can find the Asklepion medical centre, wellness and spa facilities, parking, several restaurants and bars, bowling, conference rooms, terraces and a private park. The Bristol Royal spa resort in Karlovy Vary offers a comprehensive concept combining premium wellness with modern medical care.
Medical treatments, balneotherapy and thermal mineral water drinking programmes are provided by the official partner — the certified Asklepion clinic, the Institute of Clinical and Aesthetic Medicine. Bristol Royal complements its health-oriented programmes with comfortable accommodation, dietary meals, spa treatments and access to the water and wellness area.
Bristol Royal is located in Karlovy Vary and is surrounded by an English-style park in the prestigious Westend area of the city.
Address: Zámecký vrch 918/34, 360 01 Karlovy Vary.
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Above all, it offers a broad range of services and accommodation options. Among the resort's 189 rooms, guests can find single rooms, Standard and Comfort double rooms, suites, Royal suites with enhanced comfort suitable for family stays, Presidential suites and exclusive suites named after famous personalities, such as Sigmund Freud and Empress Elisabeth of Austria, known as “Sisi”.
Bristol Royal is suitable for individual travellers, couples, families, tourist groups and guests interested in relaxation, wellness or health-oriented programmes. The resort is also suitable for corporate groups, members of motorcycle and car clubs, cycling enthusiasts and motorcyclists.
You can book your stay through our official website: www.bristolgroup.cz with the best guaranteed conditions.
You can also contact our reservations department: e-mail reservation@bristolgroup.cz, Phone / WhatsApp: +420 731 429 051.
Yes. You can contact our reservations department directly: reservation@bristolgroup.cz, phone / WhatsApp: +420 731 429 051. We will be happy to provide information about availability and booking conditions.
Please send us your arrival date, departure date, number of guests and preferred type of accommodation by e-mail at reservation@bristolgroup.cz or via WhatsApp at +420 731 429 051. We will check the current availability promptly.
Yes. When making the reservation, you will need to provide the details of the main guest and any other information required to complete the booking.
The possibility of changing your dates depends on the conditions of your selected rate and the availability of rooms. Please provide your booking number and the new dates you would prefer.
Cancellation conditions depend on the selected rate and the specific terms of your reservation. If you have any questions, please contact us at reservation@bristolgroup.cz or via WhatsApp at +420 731 429 051.
The standard check-in time is from 2:00 PM. Early check-in can be requested in advance by contacting reservation@bristolgroup.cz or WhatsApp at +420 731 429 051.
The check-out time depends on the accommodation rules and the conditions of your reservation. Standard check-out is by 10:00 AM.
Yes. Early check-in is subject to room availability and may be provided under specific conditions.
Yes. Late check-out is subject to room availability and is a paid service.
Please inform us in advance of your expected arrival time. We will confirm the possibility of a late arrival and provide any necessary instructions.
Contact: reservation@bristolgroup.cz or WhatsApp +420 731 429 051.
Bristol Royal offers a variety of accommodation options. Our staff will help you choose a room based on the number of guests, your budget and your individual preferences.
Contact: reservation@bristolgroup.cz or WhatsApp +420 731 429 051.
Yes. Single occupancy of a double room is possible according to the current rates.
You can check availability here: Online Booking System.
The possibility of adding an extra bed depends on the room category and the number of guests. For example, suites are equipped with an additional sleeping place, while an extra bed can be added to certain double rooms upon request.
Yes. The conditions for accommodating children depend on the child's age, the selected room and the specific booking conditions. Children can be provided with bathrobes and a sweet breakfast, and from the age of six, selected treatments may also be available.
You may indicate your preferences when making the reservation. We will do our best to accommodate them; however, a specific room cannot always be guaranteed unless this service is booked separately.
This depends on the selected rate or accommodation programme. When booking, please check which meal plan is included in the price.
Yes. Please inform us in advance about your preferences or dietary restrictions, and we will check the available options. Gluten-free meals, steamed dietary dishes and vegetarian meals are available.
Yes, absolutely. Medical and spa programmes may also offer better value. For more information, contact: reservation@bristolgroup.cz or WhatsApp +420 731 429 051.
Yes. We can offer guests wellness and health programmes according to the information available on our website in the Packages section.
Yes. We recommend booking popular treatments and services in advance, especially during the high season. Contact: reservation@bristolgroup.cz, WhatsApp +420 731 429 051, or visit our wellness packages.
The availability of treatments depends on the selected programme and the current offer. Tell us about your preferences, and we will help you choose the most suitable option. A list of treatments is available here:
Yes. We can offer accommodation combined with health and medical services within the available programmes. The Asklepion medical centre is located directly within our resort.
Yes. Comprehensive packages including accommodation, dining and treatments are available for guests.
Booking: Treatment Packages
Questions: reservation@bristolgroup.cz or WhatsApp +420 731 429 051.
Some medical or health treatments may require a consultation and an assessment of the guest's condition. Please send your questions to reservation@bristolgroup.cz or WhatsApp +420 731 429 051.
We accept cash and the following payment cards: Visa, MasterCard, Maestro and American Express.
Prepayment conditions depend on the selected rate, the length of stay and the type of booking.
In some cases, payment upon arrival is possible. This depends on the conditions of your reservation.
Yes. If necessary, please provide your company's billing details in advance, either at reception upon arrival or before payment.
Yes. Bristol Royal is prepared to accommodate organised groups. We also have permission for large buses to enter the spa zone, making group arrivals more convenient.
The possibility of accommodating large groups depends on the dates and current occupancy. Subject to sufficient capacity, groups of approximately 100 to 150 guests can be accommodated. The entire complex can accommodate around 350 guests.
Yes. We can consider a comprehensive option including accommodation, meals and additional medical, health or wellness services.
Yes. Cooperation conditions for travel agencies, tour operators and other partners are discussed individually and are always specified in current contracts and individual price lists.
Please send us information about your company, your areas of activity and your expected booking volume. Your request will be forwarded to the responsible manager.
Contact: reservation@bristolgroup.cz or WhatsApp +420 731 429 051.
Yes, of course. Our managers will be happy to help organise your transfer. Contact: reservation@bristolgroup.cz or WhatsApp +420 731 429 051.
Yes. Accommodation for bus groups is possible by prior arrangement. We have permission for large buses to enter the spa zone, making the arrival of groups more comfortable.
Bristol Royal is very pet-friendly. Conditions for accommodation with pets should be confirmed before booking, as they may depend on the length of stay and the particular building.
Yes. You can let us know about your preferences when making your reservation. We will do our best to accommodate them, depending on availability.
Please inform us about your individual needs in advance so that we can check the most suitable accommodation option and the available conditions. Our resort consists of six historical buildings connected by corridors and may therefore not be the most comfortable accommodation option for guests with reduced mobility.
Yes. You can make a reservation online in the Booking System or contact our managers: reservation@bristolgroup.cz, WhatsApp +420 731 429 051. Final booking confirmation is issued after availability has been checked.
The price depends on the dates of stay, number of guests, room category, meal plan and selected additional services. In terms of price-to-quality ratio, our resort is one of the best choices in Karlovy Vary. Tell us your dates and the number of guests, and we will prepare a current offer for you.
Contact: reservation@bristolgroup.cz or WhatsApp +420 731 429 051.
All medical and balneological treatments are provided by specialists from the Asklepion clinic, which is located directly within the Bristol Royal hotel complex. Guests do not need to leave the resort to take part in medical programmes.
You book your accommodation, meals and access to the wellness facilities at Bristol Royal. An individual package of medical treatments and balneotherapy is prescribed by Asklepion doctors during the initial examination on the day of arrival.
Booking: reservation@bristolgroup.cz or WhatsApp +420 731 429 051.
The accommodation price includes daily access to the swimming pool, saunas and fitness centre, as well as dietary meals according to the selected meal plan. Massages, balneological treatments, diagnostics, facial masks and cosmetic treatments can be ordered separately at the hotel's wellness centre or booked in advance as part of one of the comprehensive programmes.
Contact: reservation@bristolgroup.cz or WhatsApp +420 731 429 051.
Booking a comprehensive programme: Special Offers.
You can check the currently available rooms in our booking system: Check Available Rooms.
Please tell us your preferred arrival time, the number of guests and the expected length of stay. We will check the current availability. Contact: reservation@bristolgroup.cz or WhatsApp +420 731 429 051.
Of course. Please provide your preferred dates, number of guests, preferred type of accommodation, meal preferences and any additional services you are interested in.
Contact: reservation@bristolgroup.cz or WhatsApp +420 731 429 051.
Yes. Our staff speak Czech, Russian, English and German.
If your question requires the assistance of a manager or specialist, please contact reservation@bristolgroup.cz or WhatsApp: +420 731 429 051.
Recommended information:
The latest prices, special offers and availability information can be found in our Special Offers section.
If you would like an individual offer or assistance in choosing the most suitable stay, please contact our reservations department: reservation@bristolgroup.cz or WhatsApp +420 731 429 051.
You can arrive at any time of day or night — the reception is open 24 hours a day, and we will be happy to welcome you regardless of your arrival time. To make your check-in faster and more convenient, we recommend completing online check-in in advance.
We will be happy to organise your event according to your individual wishes. Tell us about your requirements in advance, and we will take care of the organisation. Your event can also be combined with spa or cosmetic treatments, entertainment and other services.
We have extensive experience and have worked with many companies and clubs, including: Moneta Bank, Harley-Davidson, Asklepion, Mattoni, Makro, Karlovarský kraj, the City of Karlovy Vary, Vedi Tour Group, SBS Travel and Asistour.
Contact: reservation@bristolgroup.cz or WhatsApp +420 731 429 051.
Yes. Treatments may also be available on Saturdays and public holidays.
The lobby bar is open from 11:00 AM to 11:00 PM.
The wellness centre is open every day from 10:00 AM to 9:00 PM.
There is a Finnish sauna and a hammam. There is also a separate Finnish sauna for women only.
Information about the available treatment methods and programmes can be found in our Treatment & Spa section and at the Asklepion Medical Centre.
The programmes of the Asklepion medical centre and spa packages located within Bristol Royal can be viewed and booked in our Special Packages section.
Experience unforgettable moments in the heart of the largest and most famous spa town in the Czech Republic. The magnificent historical architecture, the magical atmosphere and the beneficial effects of hot mineral springs make Karlovy Vary a unique place that you simply have to visit. Come once and you'll be happy to come back again.
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